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Resolving legal disputes for landlords and tenants
As mediation and other forms of alternative dispute resolution recover some lost ground, this content explains how a new process that ARAG developed in response to the Coronavirus Act, is proving every bit as helpful in the difficult circumstances…
The importance of a good net promoter score for insurance brokers
How can insurance brokers measure customer retention? One tried-and-tested metric is the Net Promoter Score (NPS).
Broker Week: Evolving insurance business models
The insurance industry’s business models are changing fast due to the relentless march of technology, new market routes and modern distribution methods. How can brokers keep ahead of the curve to keep current business models from becoming obsolete?
Building trust: A fine balancing act
Faced with customers expecting easy, seamless digital access but amid rising levels of cyber-crime, brokers need to balance security with convenience.
Broker Week: Meeting customer needs in a changing market
As inflation and the cost-of-living crisis bite, insurance customers are more likely to shop around for more competitive deals but also face the risk of underinsurance.
How insurtech can help us better look out for our pets
The rapid increase in pet ownership in the UK since Covid-19 has highlighted the importance of pet insurance, but has the market kept up? This blog shines the spotlight on a sector ripe for transformation.
Broker Week: Digitalising broker efficiency
One of the critical aims of digitalisation is to drive efficiency and productivity in the business, using connected technology to conduct and complete business seamlessly and effectively. So, what can brokers do to achieve this?
Blog: The need for insurers to develop more productive intermediary distribution networks
This blog highlights the need for insurers in the UK to develop more productive intermediary distribution networks and how Duck Creek’s Producer platform can help them to significantly enhance their producer partner relationships in today’s challenging…
Legal expenses insurance - a beacon of hope in the civil justice wasteland
The civil justice system in the UK has become harder and harder to access, whilst the support mechanisms once available to help SMEs and families navigate a legal problem have been hollowed out.
Why motor insurance brokers should partner with an accident management company
An accident management company can offer an end-to-end, outsourced claims handling service to motor brokers, whose customers have been involved in an accident.
Justice on the brink - the role of LEI in mitigating the challenges facing the UK justice system
The impact of the pandemic on schools and our health services has been widely publicised, but the UK justice system is enduring challenges every bit as acute.
Insurance market trends: The rise of the modern classic
If there’s one segment of collector cars set to weather the current economic storm, it’s those considered “modern classics”. This content highlights why savvy motor brokers would do well to keep these cars, and drivers, on their prospecting radar.
£2 billion and counting
Cases insured under an ARAG ATE policy have now recovered more than £2 billion in damages for victims of personal injury.
How brokers can outsource their motor claims process and still stay in control
Many brokers are choosing to outsource their motor claims process to free up valuable time.
Broker Week: The dos and don'ts of digitalisation
‘Customer first’ is an oft-repeated mantra when it comes to the digitalisation of insurance broking. But how do brokers achieve that goal? And where are brokers most likely to come unstuck? This article investigates.
Commercial Express and ARAG team up on broker schemes
MGAs Commercial Express and ARAG have teamed up to provide commercial legal protection to brokers serving a wide range of retail and wholesale business clients, as well as emergency assistance and legal protection to residential property owners.
Commercial motor - the ongoing threat of fraud
At a recent roundtable hosted by Insurance Post, in association with CRIF Decision Solutions, counter-fraud specialists discussed the ongoing threat of fraud in the commercial motor space.
New figures show stolen vehicle recovery rate down from 80% to 28%
As stolen vehicle recovery rates have plummeted, vehicle thefts in England and Wales are now costing insurers almost £1.5 billion per year.
Four ways brokers can improve motor claims processes
It's no secret that motor claims can be a major drain on a broker's resources. Between the time and money spent processing claims and the potential for customer dissatisfaction, it's essential to optimise your process.
What can brokers do to blossom in the ever-evolving EV insurance market?
The electric vehicle and hybrid market is set to grow exponentially in the next decade. At a recent roundtable event, an expert panel discussed the implications and opportunities for motor insurance brokers.
Five client benefits of classic car cover versus standard motor policies
On the surface, classic car insurance may appear similar to standard motor cover, but a look under the bonnet reveals key differences.
Legal protection proving value in tough times
Fiscal problems inevitably create legal ones, as disputes emerge over contracts, accounts fall into arrears and pressures generate conflict between employers and their staff.