Brokers and insurers agree efficiency is key.

Two brokers and three insurer representatives put themselves in the firing line in an open forum ses...

Two brokers and three insurer representatives put themselves in the
firing line in an open forum session, taking questions from the audience
and pre-recorded ones from brokers.


The panel agreed the industry is currently suffering from
misunderstandings, largely triggered by the mergers and acquisitions of
the past few years.


Broker Colin Ryan said this has made the market difficult for everyone,
adding: "The relationships that had been built up have disappeared."


Shifting the focus


Mark Cliff