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Steve Knight.

Many brokers are not optimistic about the future of broking, but aiming to improve efficiency will give them a fighting chance.

Ringing the changes.

Outsourcing claims handling to off-site call centres has many benefits for both insurers and brokers. But, Shona Cronin says that outsourcing means more than just claims management.

Crawford's new centres.

Crawford THG is to open three new service centres in Glasgow, Liverpool and Watford. Designed to pro...

New ABI leaders.

Sandy Leitch, chief executive of Zurich Financial Services, is to serve a second year as chairman of...

Rarefied risks.

Standard insurers are now taking an interest in the non-standard market using a combin-ation of referral and on-screen quotes, but how feasible is automation of this sector, asks Andrew Newman.

Appointment at Iron Trades.

Iron Trades has made Tony Sherman general manager of its finance division. Mr Sherman joined the ...

Out of the fast lane.

As the future for State incapacity benefit looks increasingly uncertain, the need for people to make their own provisions in case of long-term absence from work is vital. Tim Collison looks at the income protection policies on the market.

Appointment at AIG Europe.

AIG Europe has appointed Steve Lowe as corporate manager, travel insurance. He will be responsibl...

Chapel do nicely.

Church insurance is a specialised market and can be tough work for brokers. However, Steve Banner says clients are loyal and there is the potential for cross-marketing.

Appointment at Cornhill.

Following the launch of Cornhill's new corporate structure, Peter Moran has been made regional manag...

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