Risk perspectives - Dealing with a possible banana skin
No one likes to receive a business complaint as it suggests a mistake, despite the best of intentions. Even the smallest of complaints may have the potential to turn into a negligence claim, so brokers need to be confident that they have a reliable procedure in place, should the unexpected happen. The Financial Services Authority (FSA) also requires firms to have a complaints procedure, at least for eligible complainants.
So, what constitutes a complaint? The FSA defines a complaint in its DISP
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected].
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Regulation
Most read
- Goldman Sachs buys into Clear as ECI exits
- Amanda Blanc says she feels “responsible” for addressing industry sexism
- GRP expands in Wales with Prescott Jones buy
- Blog: Stonegate v MS Amlin and others - battle lines drawn in a £1bn dispute
- Innovu to rebrand as Gallagher
- MGA Fusion Specialty expands in UK
- 30 minutes with: Axa’s Alan Scott