
Risk perspectives - Dealing with a possible banana skin
No one likes to receive a business complaint as it suggests a mistake, despite the best of intentions. Even the smallest of complaints may have the potential to turn into a negligence claim, so brokers need to be confident that they have a reliable procedure in place, should the unexpected happen. The Financial Services Authority (FSA) also requires firms to have a complaints procedure, at least for eligible complainants.
So, what constitutes a complaint? The FSA defines a complaint in its DISP
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected].
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Regulation
Most read
- Michael Gove slams "neither fair nor decent" high premiums for leaseholders
- Aviva enters exclusive discussions to buy Azur’s HNW operation
- RSA re-jigs leadership team to bring customer operations and claims together
- Blog: Nine ways to reduce risk in tech firm contracts
- FCA speeds up permission removal process
- Aviva halfway to regional underwriter recruitment target
- Aviva grows UK GWP by 4% in Q1