Internet used to purchase insurance cover
New research from Swinton has revealed that as more UK car insurance companies use foreign call centres, an increasing number of motorists are using the internet to purchase their cover. A staggering 681,000 motorists claimed that poor customer service from foreign call centres is a key reason for them using the internet to purchase their car insurance. In addition, up to half a million car owners buy their insurance online because they are dissatisfied with the customer service provided by UK
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