The final word on the falling insurer standards problem

Brokers have complained that while they have been concentrating on becoming Financial Services Authority (FSA) regulated, service levels from insurers have dropped across the board. Is this really the case?

Kevin: We set Fusion up in 2001 in response to what we thought was a service gap in the market, however, talking to brokers, it seems that even this year the gap is as wide as ever and I find that staggering.

Graham: I would agree. Having worked for both an insurer and a broker, the first

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