What you said on the role of the Financial Services Ombudsman ..

Insurance Age staff
01 Apr 2005

Tweet
Facebook
LinkedIn
Save this article
Send to
Print this page

The majority of brokers, 60%, said they believed charges to be levied by the Financial Ombudsman Service (FOS) for investigations following complaints were expensive, although 30% said they felt the charges were fair.

A number of brokers felt the whole complaint process was missing the point, as they said the majority of complaints are due to poor service levels from the insurers themselves and therefore it was unjust for the broker to be obliged to pay a fine when the problem was insurer

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to print this content. Please contact [email protected] to find out more.

You are currently unable to copy this content. Please contact [email protected] to find out more.

You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/

If you would like to purchase additional rights please email [email protected]

You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/

If you would like to purchase additional rights please email [email protected]

To continue reading...

Sign In

Access Insurance Age

You are currently on corporate access.