
What you said on the role of the Financial Services Ombudsman ..
The majority of brokers, 60%, said they believed charges to be levied by the Financial Ombudsman Service (FOS) for investigations following complaints were expensive, although 30% said they felt the charges were fair.
A number of brokers felt the whole complaint process was missing the point, as they said the majority of complaints are due to poor service levels from the insurers themselves and therefore it was unjust for the broker to be obliged to pay a fine when the problem was insurer
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected].
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Regulation
Videos/Podcasts
Insurance Covid-Cast: How has staff productivity been impacted by remote working?
For the 35th episode of Post and Insurance Age’s video series we gathered together a panel of senior insurance managers to discuss how productive staff have been since Covid-19 lockdown, and whether it has changed as restrictions have eased?
Subscribe to our daily newsletter for all the latest news
Most read
- GRP snaps up Ipswich-based broker
- Blog: How could the Spring 2021 Budget affect insurance brokers?
- People Moves: 22 - 26 February 2021
- Aston Lark buys Kent-based Sennocke
- Ex-Aviva boss Mark Wilson to lead insurtech venture after merger with Complete Cover Group
- FCA finalises guidance on vulnerable customers
- Consolidators running out of M&A targets