What you said on the role of the Financial Services Ombudsman ..

The majority of brokers, 60%, said they believed charges to be levied by the Financial Ombudsman Service (FOS) for investigations following complaints were expensive, although 30% said they felt the charges were fair.

A number of brokers felt the whole complaint process was missing the point, as they said the majority of complaints are due to poor service levels from the insurers themselves and therefore it was unjust for the broker to be obliged to pay a fine when the problem was insurer

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: