Broker
Industry needs better communication, says Allianz's McGinn
Commercial general manager's warning comes after FCA review of industry's SME claims service.
Sector failing on customer experience
Report says insurance firms’ customer relationships are “bland and undistinguished”.
150 jobs at risk at Go Skippy owner Eldon
Parent group Eldon confirms that roles could be relocated to South Africa as staff are put on notice.
#Biba Fever - Episode 8: The last word on the conference from Gary Humphreys
Three weeks after the British Insurance Brokers’ Association conference, Insurance Age met up with Markerstudy’s Gary Humphreys to get the final word on the 2015 event.
McEwan aids Aon on SME push
Former Scotland and Northern Ireland head for Arthur J Gallagher to focus on broker’s SME growth.
Edward Nicholl retires as chairman of Lycetts
He joined the broker in 1973.
Lark aiming for three in a row at UK Broker Awards
Company hoping to repeat winning Private Clients Broker Award last year.
Getting his kicks on Route 66
Charles Manchester starts his motorcycle road adventure in the US.
Brokers failing on delegated authority
FCA says intermediaries and insurers did not appear to have adequately considered their regulatory obligations.
Two Towergate hires for Wilsons
Wilson Organisation takes two from towergate Leicester branch as it expands general insurance team.
Marsh to build SMEi after acqusition, says Page
SMEi is growing well and is scalable according to Page.
Lark posts turnover and Ebitda rises in 2014
Broker delivers organic growth for the 12 month period.
Using apps can enhance client relationships
Alan Watkins, IT director of Claims Consortium Group, explains why he believes web apps can really help the broker and customer relationship.
Marsh buys SME Insurance Services
Co-founders Roger Snowden and Jason Gandy will join Marsh.
Premium opportunity
James Waddell and Francesca Messina look at what has been driving the increase in private equity’s appetite for deals in the insurance broker market
Broking success: Professional reputation
Chairman Robin Lucas explains how Lucas Fettes & Partners is growing due to referrals and its reputation, but warns that developments such as the advent of driverless cars could see the demise of unprepared smaller brokers
Brokers face tax on lead generation
Taxman’s decision to impose VAT on online and marketing services by IARs could cost industry
FCA claims review a “wake-up call”
Industry admits more work is needed on claims following regulator’s findings
In-depth: Roads to riches
Commercial opportunities for brokers in a growing economy
Gallagher v Ross: the case continues
The legal battle between Arthur J Gallagher and David Ross, Mark Mugge and Christopher Keey has grabbed the industry’s attention since Insurance Age broke the news about the court case in late March. Two months later, and with several documents published…
Save the broker
James Sharp wades into the conflict of interest debate and recalls an adventurous dining experience that reminded him of the increasingly endangered insurance broker
Communication is key
Winning customers’ trust and meeting their expectations goes much further than getting levels of commission right, explains Amanda Blanc
Double trouble on pricing
Tony Cornell hankers for the time when there was a single price for each risk
Editor's letter - June 2015
“Brokers… should undoubtedly deliver leadership in making sure that SMEs are best protected”