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Service with a smile.
Customers are becoming ever more demanding but the new CRM systems can provide the technology to serve their desires to them on a plate.
Mike Dodd calls for hard facts from ASPs.
Mike Dodd, business development director at Sirius Group, has spoken out against the 'razzmatazz' of...
Brokers win six BIA awards.
Brokers can be proud of their performance at this year's British Insurance Awards, with six firms wi...
Ryan plans to grow with umbrella model.
East Anglia-based broker Ryan Insurance Group plans to grow rapidly through acquisition and by creat...
EUAL makes further push into the market.
Equestrian Underwriting Agencies Limited is extending its reach into the equestrian market with the ...
PwC confirms job losses.
Pricewaterhouse Coopers, the provisional liquidator to Independent Insurance, confirmed that 1044 of...
Brokersure.co.uk launches version for smaller brokers.
Brokersure.co.uk has launched Brokersure.go, a version of the system aimed at smaller brokers. Th...
SMG marches into York.
Insurance broker and risk management adviser Smithson Mason Group has opened a new office in York, m...
Zurich confirms the launch of three business centres.
Zurich UK Commercial has launched three small business centres, as first reported in June's Professio...
The battle of the brands.
There has been a plethora of dotcoms launched in the insurance industry in the past few years but it seems the heavy-weights consistently have the upper hand over their start-up counterparts.
Beyond conditional fees.
Following the conclusion of Callery v Gray in the Court of Appeal, it is now clear that a major ques...
Who will start the bidding?
While US insurers are clambering to join in internet marketplaces, their UK counterparts remain wary but how long will they hold out?
Mortgage safety.
Protection specialist Berkeley Alexander has launched MortgageSafe, a mortgage payment protection in...
No Premium Credit chase.
Premium finance provider Premium Credit has said it is confident that it will not have to pursue per...
Collapse leads to rate rises.
The collapse of Independent Insurance is expected to contribute to a hike of up to 20% in insurance ...
RSA pays £3m to take control of PCS.
Royal & SunAlliance has paid around £3m for Independent Insurance's commercial loss adjusting arm Pr...
Opening doors.
Just as the automotive industry has discovered that much assembly work is better done by outside specialists, so insurers are finding that outsourcing core functions can cut costs.
Tackling the e-future challenge.
The e-revolution is likely to radically change the way insurance companies do business, but utility must take precedence over novelty.
E-Commerce Watch.
Internet software house insurE-com has launched insur-E.claim, a claims portal. insurE-com says the ...
Albion rebranded.
General business specialist Albion Insurance is being rebranded Sterling Insurance Company, bringing...
All change for NU and MMA travel products.
Norwich Union and broker-only insurer MMA have both announced changes to their travel products this ...
Striving for harmony.
A true collaboration between insurer, broker and IT supplier can be fruitful in the long term, but trust is essential to make partnerships work.
Straight to the core.
Duncan Boyle does some plain talking to Catherine Tennant, explaining the need for the industry to stop the price wars and to get back to the core issues.
Two medical products offered.
Western Provident Association and Secure Health have both launched products aimed at making private ...