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Patrick Snowball, chief executive, Norwich Union, said: "We haven't lost capacity - some brokers now...

Patrick Snowball, chief executive, Norwich Union, said: "We haven't
lost capacity - some brokers now have between 30% and 40% of their
business with us. We have to be very careful not to stumble on competition
laws. We take advice on every aspect in case we inadvertently stumble over
the line."


Ken Wallace, intermediary business director, Norwich Union, said: "I'd be
the first to say our service is not good and its got to get better. But
you've got to remember we integrated 2 million personal lines

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End of Year Review 2025: Axa Retail’s Matt Field

Matt Field, intermediary director at Axa Retail, hails the insurer’s domestic violence proposition; keeps a keen eye on its NPS; and predicts new entrants to shake up the retail personal lines market, with a particular focus on data and technology.

End of Year Review 2025: Bspoke’s Craig Morgan

Craig Morgan, managing director of Bspoke Sports & Leisure, echoes the concerns of others over the speed the market has softened; hails the work of Ajay Mistry in championing transparency and diversity; and shares a giant darts nickname.

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