Technology apathy.
"The technology to change the insurance industry is here," said Mike Dodd. "But you can't change the...
"The technology to change the insurance industry is here," said MikeDodd. "But you can't change the way people work." Mr Dodd said the
industry tended to be apathetic in its take up of new technology, pointing
to the example of EDI. "It was only when Norwich Union got behind it and
said it was going to use it that it started to become accepted."
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