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Rates up, service down.

With brokers not shy to get concerns and grievances off their chest and insurers quick to respond, this year's BIBA West Midlands study day lived up to its reputation as a forum for stimulating debate. Tim Collison reports.

Niche and easy?

Following non-comp's fall in popularity during the early 1990s recession, some insurers are now writing successfully in this area - particularly concentrating on older cars and younger drivers, says Andrew Newman.

Spotlight on health & safety.

Revisions to the health and safety regulations mean that insurers must encourage their customers to take a pro-active approach to managing and assessing related risks.

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