Brokers criticise Aviva over communication on travel product withdrawal
Brokers say the insurer did not contact them before pulling the plug on stand-alone Multi-Trip.
Brokers have criticised Aviva for not notifying them before ceasing to sell its standard stand-alone Multi-Trip travel insurance policy.
The insurer confirmed yesterday that it had stopped selling the product to new customers on 1 June, with renewals set to cease on 1 October this year.
“We weren’t told about it,” said Barrie McCarthy, sales director for private clients at Thomas Carroll.
“We’re one of their largest supporters with over a hundred policies on cover with them,” he continued.
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