Aviva's McMillan hails personal lines performance as commercial COR hits 105%

Although the UK general insurance operation delivered profits of over £500m on premiums of over £4.4bn and a combined operating ratio (COR) of 96%, the commercial lines operation, particularly commercial motor, performed much less favourably.

The overall commercial COR came in at 105% which hit a much more favourable personal lines COR of just 91%.

But the real trouble lay in the performance of the commercial motor book (COR: 113%) where Mr McMillan revealed the insurer had pushed through rate