Broker
WCN aims to eliminate inefficiency
Willis Commercial Network has launched a new initiative with its insurer partners
Oval receives cash boost from RSA
It is believed that the insurer has provided Oval with funds of up to £9m
Ernoult returns to Marsh from Giles
Tom Ernoult appointed head of UK southern region for Marsh's middle market business
FSA "gets tough" on PPI mis-selling
Regulator announces new measures to ensure better treatment of consumers
Insurance industry VAT liability set to increase
Consultant Moore Stephens has warned that under new rules companies could incur increased VAT liabilities and associated costs on certain services bought from outside the UK
Aon well placed for document changes
New technology is helping Aon's brokers and underwriters check changes to documents
IIB expresses concern over Aviva campaign
Trade body criticises Aviva over using BIBA's broker search facility for tv campaign
CFC bolsters product suites with management liability cover
Firm says the move comes in response to current climate for SMEs
NIG targets SME growth
NIG has introduced a new rating structure in a bid to target key sectors and risks
Payment performance improves, says Experian
Experian's new monthly new late payment index reveals a month-to-month improvement in payment performance
IIB fears reforms will impact on brokers
The Institute of Insurance Brokers has responded to HM Treasury and the Financial Services Authority about market reforms
LAML to go into provisional liquidation
London Authorities Mutual is winding up its insurance-related affairs
Ace appoints five corporate regional heads
In a restucture in the UK, Ace is trying to improve its customer segmentation strategy
MIB campaign launched
The Motor Insurers' Bureau has launched awareness campaign Stay Insured
Insurance Age TV - regulation in focus
The first of a regular series of vox pops in which Insurance Age focuses on the hot topics in the market
Lloyd's profits increase
Lloyd's said the result reflects continuing underwriting discipline and a relatively low level of catastrophic claims
Assured improvements
PB asks Richard Divall, director at refurbishment specialist Celltarga - a client of Glamorgan-based broker Moorhouse - about his firm's insurances, many of which are placed with Aviva.
The great housing puzzle
The personal household market is growing ever closer to the personal motor model with customers making greater use of aggregator websites. Emmanuel Kenning explores how brokers can differentiate themselves.
Back to business
Janice Deakin, corporate sales director at Aviva UK general insurance, is busy explaining to brokers Aviva's strategy as it seeks to push up rates and keep commissions under control, writes Andrew Tjaardstra.
Brand strategy
Advertising is difficult but it pays to do it well - even more so in a recession. Marketing is more complex still and there are plenty of brokers out there in need of direction, writes Rachel Gordon.
A history of success
Griffiths and Armour has a rich history that has helped establish it as one of the best-regarded brokers among insurers, writes Andrew Tjaardstra.
Resolving poor insurer service
I am experiencing poor service from my insurer. How should I approach it to change this?
It's all about the long term
Andrew Tjaardstra says any small independent broker strategy should be about the long term