Interview
On the streets where we live
Despite the call-centre revolution, Swinton MD Patrick Smith is determined to stand firm with the local-branch model. Here he tells Michelle Worvell why there's nowhere else he'd rather be
The special insurance relationship
Wendy Baker
Selling-up Q&A
Many brokers across the UK have had to face up to the hard decision of whether they should call it a...
The longest journey begins with one step
The chief executive of St Paul Travelers UK talks to James Salmon about re-embedding good underwriting in the company and why patience truly is a virtue in the insurance industry
Masterminding the endgame
Oliver Laughton-Scott
Claims Q&A
The relationship between brokers and insurance claims handlers is often somewhat fractious but alway...
Taking a hard line on the soft market
The chief executive of Allianz Cornhill Andrew Torrance talks to Michelle Worvell about the need to fight the softening market and his desire to stay in control of his own destiny
Grand plans, grand designs
Brendan McManus
Risk management Q&A
In the past the broking community has been accused of ignoring the issue of risk management. Many in...
Brokers must show a more united front
The chief executive of the British Insurance Brokers' Association Eric Galbraith looks back with Michelle Worvell on his first year in the job and reveals some of his hopes for the future
The professional risks pro
David Howden
Affinity schemes Q&A
As the face of the general insurance sector continues to change more and more brokers are turning to...
Building a broker on a popular brand
In his first major interview Kwik Fit Financial Services managing director Martin Oliver talks to Michelle Worvell about rebuilding the business and his plans for the future
Smart operator
Paul Meehan
Marketing Q&A
Although marketing is key to the success of any business, many brokers with limited time, staff and ...
Building up from solid foundations
In his first major interview since taking over NIG last year, Charles Crawford talks to Michelle Worvell about his vision for the future, relationships with brokers and looming FSA regulation
Starting with a clean slate
Amanda Blanc
Merger Q&A
A recent survey by Mazars stated that despite the apparent softening of the market, merger and acqui...
Making your own way in the world
With First Assist having just completed its first year as a fledgling company, Michelle Worvell speaks to Tim Ablett about how he managed to put his own stamp on the company
Homer's odyssey
Andy Homer
Regulation Q&A
With the deadline for Financial Services Authority (FSA) applications looming, brokers are running o...
Looking forward to the best of Brit
Neil Eckert is optimistic about the potential for Brit as it embraces new technology and forges broker partnerships. As he tells Michelle Worvell, he is looking to the long term
Marsh mellow
Bruce Carnegie-Brown
Focus on basics and stop the rot
A fiery Jonathan Davey refuses to pull his punches as he talks to Michelle Worvell about the poor service that brokers have had to put up with and the recent impact of FSA regulation