Interview
High-street broking Q&A
Being a high-street broker in this day and age can be a struggle. With personal lines income being a...
Taking over the reins
George Berrie talks exclusively to Michelle Worvell about the big challenges he faces in taking over from industry stalwart Ken Wallace as intermediary director of Norwich Union
Back in the ring
Kevin Young
A long-term commitment
Duncan Finch talks to Michelle Worvell about the task of convincing the market that Royal & Sun Alliance's intermediated personal lines team are well and truly back in business
Outsourcing broker Q&A
Outsourcing is becoming increasingly attractive to brokers, especially in personal lines where direc...
Approaching the apex
Ian Richens
A steep learning curve
Loretta Minghella talks to Michelle Worvell about her views of how the broking sector will impact and also be impacted by, the Financial Services Compensation Scheme
Wholesale broker Q&A
Wholesale brokers are growing in numbers within the insurance market, acting as a key link between b...
Off the Boyle
Duncan Boyle
Broker start up Q&A
In the age of Financial Services Authority (FSA) regulation and direct competition, setting up a bro...
Fighting talk
Andrew Paddick
Horses for courses
Phil Loney talks to Michelle Worvell about how Lloyds TSB insurance has expanded its interests and areas of business to stave off the threat of Tesco and other new challenges to its markets
Customer relationship management Q&A
Customer relationship management (CRM) is something that many in the industry talk about but few see...
The consolidator consolidates
Peter Cullum
Staying ahead of the game
Norwich Union veteran and director of intermediary business services Greg Gladwell talks to Michelle Worvell about his strategy for getting the insurer back on top of the pile
Key broker partner Q&A
The term 'key broker partner' is often bandied about but what is a 'key broker partner', what does a...
Appetite for deduction
Nick Starling
Hit the ground running
New Association of British Insurers director of general insurance Nick Starling talks to Michelle Worvell about his plans to raise the profile of the general insurance sector
Succession planning Q&A
Putting together a formal succession plan is not something that has traditionally featured heavily o...
Invest for success
Andrew Torrance
Technology Q&A
There are numerous software packages out in the market providing very different functions and the ch...
A steady hand at the wheel
Continuity is the key to success according to Cila president designate Chris Miller. He tells Michelle Worvell how he hopes to continue to lead the organisation in the right direction
The ego has landed
Following the leveraged buyout of Stuart Alexander's ex-joint managing director Alex Shead, at 40, Stuart Reid is one of the youngest owner-managers of a big brokerage in the UK. He talks to Richard Adams about his love/hate relationship with the new…
Premium finance Q&A
It seems that premium finance has not really taken off in the UK among the broking sector, even thou...