Interview
Networks Q&A
Welcome to the new regular Broker Q&A feature launched this month in the new look Insurance Age. Eve...
Up close on personal
Ken Wallace
A handle on complaints
Walter Merricks
The Marsh of progress
Marsh UK's recently-appointed chief executive, Bruce Carnegie-Brown, is forthright about the value of commercial insurance - and an advocate for a better approach to risk management, he tells Michelle Worvell
Putting his cards on the table
Eric Galbraith
Interview: Jonathon Davey - Getting back to underwriting basics
Jonathon Davey, chief executive of Primary Broker Services, believes that a personal approach to business works best. Diane Smyth finds out why he is not interested in dealing with national brokers
Bridging the broker divide
Peter Cullum, executive chairman of TUG and the Folgate Partnership, talks to Michelle Worvell about the business models his companies have adapted and the importance of the 'value' triangle
Directing the directors
Recent legislation has seen added responsibilities placed on executive and non-executive company directors. George Cox, director general of the Institute of Directors, says his organisation is well-placed to offer assistance to concerned brokers. Diane…
On the Royal road to success
Despite recent bad press, Royal & SunAlliance is hitting its targets for reshaping the business, says Peter Webster, UK director of commercial. Diane Smyth reports on its long-term strategy for success
The future's bright for brokers
Eric Galbraith, former managing director of Hill House Hammond, talks to Michelle Worvell about why he feels the broking sector has the tools it needs to stay one step ahead of the competition
John Parker - Lobbying for industry change
John Parker prides himself on the Association of British Insurers' good relationships with the government and the Financial Services Authority, and says the organisation uses its status to reflect the insurance industry's opinion. Nicolle Farthing reports
A focused approach
Francois-Xavier Boisseau, new managing director of Groupama Insurances, explains to Michelle Worvell why he believes that understanding brokers' needs is key to successfully implementing the company's strategy
Ruse's rules
Jon Guy talks to Phil Ruse, head of Allianz Cornhill Legal Protection - a man with great hope for the legal expenses sector, and little sympathy for those who complain about the rise of the so-called 'compensation culture'
Will the cycle be unbroken?
Royal & Sun Alliance UK chief executive Duncan Boyle is bullish aboutthe future for his company - but is less excited than many of his peersabout the strength and extent of the current hard market, as he tells JonGuy
Youth and age
One of the biggest challenges facing the industry is the search fornew talent. St Paul launched a three-year 'apprenticeship' scheme lastOctober and Insurance Age will be following the progress of the youngpeople on it, highlighting the issues that…
Not just an adjuster
Capita Insurance Services has grown into a company capable of providing a complete outsourced claims management service, MD Bill Dye tells Jon Guy
Cox gets personal
Jon Guy speaks to Cox Insurance's Neil Utley about how his company'sdecision to exit commercial risks set the cornerstone for its currentsuccess
Axa axioms
Peter Hubbard, the chief executive of Axa Insurance, tells Jon Guy how he expects things to be over the coming year for his firm and his industry
Better ATE than never
John Mullin, managing director of legal expenses insurer Composite,is bullish about his prospects, passionate about involving brokers, andclear about the importance of after-the-event (ATE) policies, he tells JonGuy