intermediaries at the end of 1997, just five firms have joined as members
of the bureau.
In the bureau's annual report for 1998, Insurance Ombudsman Walter
Merricks said of the poor response from the broker market: "We know from
our phone lines the substantial size of the dissatisfaction with
Sending them away empty handed must surely increase their
dissatisfaction." The brokers and intermediaries that have signed up to
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