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Small change?

E-business, new market players and outsourcing initiatives look set to transform the face of the premium finance sector for good. But some things never change and maintaining broker loyalty remains at the core of a provider's success.

Time to restart the insurance clock.

The current soft market that brokers and insurers are experiencing needs a kick start to propel it into more lucrative times. Stephen Hartigan of Groupama believes he has clocked the ticking of change.

Targeting the offenders.

Proposed stricter penalties for the high numbers of uninsured motorists on Britain's roads are likely to benefit the market in the long term, says Keith Brigden.

The human touch.

Despite the high profile of the Internet, insurers are reporting a surprising reluctance from their customers to using the Net in their claims communications. Steve Banner says the importance of human interaction at the claims stage must not be

Bland's two into one.

At the end of July, corporate broker Bland Bankart will be moving its personal lines and commercial ...

Appointment at A Manning UK.

Nigel Roberts and Paul Taylor have joined A Manning UK of Henley-on-Thames as development executives...

Avoid the virus trap.

Q I am a small broker who has just gone on the Internet and started using e-mail. What can I do to stop getting hit by a virus?

At your service.

There is a large untapped pool of HNW business out there and many insurers are trying to find new ways to attract potential customers. Personal service and tailored policies are the most useful tools to achieve this, says Veronica Cowan.

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