Future trends: How tech will impact broking
Jean Lassignardie, Capgemini’s Global Financial Services' chief sales and marketing officer, takes a look at the trends we’re likely to see in 2015.
"Rapidly evolving technology has consistently affected the insurance industry, both in terms of internal practices and emerging new segments, and the coming year is set to be no different.
"Here are the key trends:
Omni-channel customer experience"Today's consumer often sources quotes and researches insurance products online. Yet the majority of purchases still happen through agents or by phone.
"Insurers are recognising the need to change and we'll see progressive simplification of legacy
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