Professionalism: More talk about chartered status needed

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Mr Dobson stated that it was important for insurers to become chartered: “In the same way that we would look at brokers who are themselves chartered, it serves as sending a message of professionalism to the market.”

Yet he was doubtful as to whether insurers were well placed to promote chartered status directly to customers. However, as for brokers, he advised: “For brokers who have achieved chartered status then the broker should be using every opportunity they possibly can to highlight this

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