AA confirms 400 jobs will go in Wales call centre cull


The company said 406 net jobs will be lost in the move which is expected to create 183 new jobs in the Newcastle office in a bid to "achieve greater operational efficiency".

The AA attributed a rise in online purchasing on the cutbacks.

And in a statement the company said: "Changes in the way that people buy and renew insurance - particularly the sharp growth in online transactions, resulting in fewer purchases made by telephone through conventional call centres - has led the AA to consider the

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