Brokers baulk at Norwich Union offshoring moves

Norwich Union (NU) has assured brokers they will not be affected by its plans to offshore a further 950 jobs to India and Sri Lanka but refused to rule out offshoring more broker-facing roles.

Around 760 of the offshored roles will be based in India and will service the life and pensions and general insurance businesses in mainly back-office administration roles. The remaining 190 are expected to be predominantly finance support roles based in Sri Lanka.

An NU spokesman said that brokers would

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