HHH staff boost service for MCE
Rival broker swoops to recruit staff from closed Hill House Hammond operation
MCE has aggressively recruited ex-Hill House Hammond (HHH) call centre staff to boost its customer service levels.
The Northampton-based broker snapped up 24 of the 150 HHH staff culled when the defunct broker closed its call centre last year.
The recruitment drive, which has boosted MCE's headcount to just under 100, includes senior appointments, including that of Simon Roberts to the newly created position of centre manager and two new team leaders.
According to Julian Edwards, head of business
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Personal
FCA commits to expanded work in response to Which? super-complaint
The Financial Conduct Authority has promised to do more work on improving claims handling and consumer understanding of cover in light of Which? hitting the watchdog with a super-complaint about the ‘broken’ home and travel insurance markets.
End of Year Review 2025: Allianz Personal’s Graham Wright
Graham Wright, managing director – broker (interim) at Allianz Personal, acknowledges customers have benefited from the soft market, muses about whether consolidation has suppressed new entrants and keeps his cards close to his chest over the insurer’s plans for 2026.
Esure CEO Martin-Simon to depart as Ageas unveils new direct MD
Ageas UK has announced that the Esure CEO Peter Martin-Simon is to leave the company in April next year six months after taking up the role.
Ageas and Saga partnership goes live with motor, home to follow
Ageas UK and Saga have launched their 20 year Affinity Partnership, opening with motor new business with home to follow in the first quarter of 2026.
Aviva partners with Percayso on data enrichment
Aviva has partnered with Percayso Inform to enhance its data enrichment capabilities, in a multi-year deal.
Have your say: Shape the future of Insurance Age
Insurance Age is inviting you to help shape its future by taking part in a short readership survey.
EY offers gloomier forecast for 2026 motor market with latest analysis
The UK motor insurance market is expected to only break even in 2025, and be loss-making in 2026, according to EY’s latest analysis.
Premium Credit signs up another top 100 broker
Premium Credit has signed a three-year agreement to be One Sure’s exclusive provider of premium finance for personal lines.