Customer Service Provider of the Year - Chambers & Newman (Manchester)
High net worth is an area of personal lines insurance where customer service is key. With the high premiums involved, the client needs to have a hands-on experience and Chambers and Newman (Manchester) has managed to deliver this
The judges felt that Chambers & Newman (Manchester) excelled itself in its high regard for communicating to customers in a simple yet comprehensive way.
The judges particularly liked the Stockport-based brokerage's individual approach, commenting: "They have an impressive retention rate and the business is certainly focused. It is getting the basics right by doing personal visits and appraisals, and is not fancy but closer to the clients."
In recognising the potential for a high net worth (HNW)
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