Taking it to the top
With the restoration of RSA's service reputation weighing heavily on his mind, Paul Donaldson is not a man that is easily distracted from responsibility. He speaks to Sarah Hills about his determination to take the insurer to the top of its class and foster healthy relationships with brokers
It would be an understatement to say that Paul Donaldson has been a busy man since he took on the role of managing director, broker at RSA. In the past year, he has contributed to a number of initiatives at the insurer, including its recent re-brand, a switch in strategic direction and a new message to brokers.
However, Mr Donaldson is keen to concentrate on RSA's offering to the UK broker market - a role similar to his successful stint running the insurer's Irish business. Now based at the
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