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In these times, leaving the business behind for several days to attend a conference can be difficult to justify. Even for those who are dedicated attendees of the British Insurance Brokers' Association's (Biba) annual conference, it may be harder this year to weigh the potential benefits against the costs of taking staff out of the office, travel, accommodation and daily expenses.

However, while most have been keeping their heads down, focusing on customers and guiding their businesses through

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