Intact launches Claims Charter for brokers
Intact Insurance has launched a Claims Charter, which it describes as a series of “clear and measurable commitments” designed to give brokers greater confidence in how claims are handled.
The Intact Claims CharterClarity:
We will provide simple and flexible ways to notify a claim. Whether through telephone, online live chats, or, in the case of property and motor products, a tailored digital claim portal. After acknowledging a notification of loss, a claims handler will set up a claim within 24 hours, with over 90% adherence to first notification of loss (FNOL) service standards. We will confirm your policy cover as early as possible to remove uncertainty, and provide you withOnly users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
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