Brokers frustrated as new SSP Pure outage hits during busy renewal period
SSP users criticise software house as fresh outage impacts before Easter weekend and tax year end.
Brokers have criticised SSP after experiencing fresh system outages of the software house’s Pure Broking platform.
Frustrated SSP users highlighted the bad timing of the outage as it is the end of the tax year and right before Easter.
Sam Griffiths, manager at Impact Insurance, told Insurance Age: “It’s always busy at this time of year, because it’s tax year end and we have a lot of renewals. And on top of that we have a double bank holiday as well.”
An anonymous SSP user added that 1 April
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