Brokers worry their reputations are on the line as SSP outage hits hard
Users seeking redress after having to turn away customers during data centre downtime
On 26 August software house SSP experienced an “outage” at its data centre in Solihull. Since then brokers on the SSP Pure platform have suffered. Many were unable to work properly for weeks as the software specialists struggled and repeatedly failed to fix its problems.
Brokers say they have lost out financially due to the downtime when the system either did not work at all or only had limited functionality. Lenny Kerkhove, general insurance adviser at West Sussex-headquartered broker Warwick
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Technology
MGA launches SME and mid-market e-trade platform
Specialist mid-market and SME managing general agent Generation Underwriting has launched a digital e-trade platform.
Arch goes live on Applied
Applied has confirmed that Arch Insurance has launched a specialist property owners insurance product on its commercial e-trading panel.
Biba Conference 2024 countdown: Ignite Insurance Systems’ Toby MacLachlan
In conference week Toby MacLachlan, managing director at Ignite Insurance Systems promises sock, socks and more socks, advises not booking too many meetings and is looking forward to a good night’s sleep.
Arch claims parametric first with events cancellation product
Arch Insurance International has launched a specialist regional events insurance for UK-domiciled insureds, available via Arch IQ, its quote-and-bind platform.
Broker Insights launches AI-enabled Propensity Lens
Broker Insights has unveiled a product designed to improve efficiency for insurers by helping to predict the possibility they will win business.
My Insurance Downtime: LexisNexis’ Tony Pinch
Tony Pinch, who heads up sales to brokers and MGAs for LexisNexis Risk Solutions, offers us a window into his life outside of insurance including juggling playing football and golf, the love of a hard back thriller and why Nando’s is an under-rated romantic meal destination.
Hug Hub extranet offering sold to Endeavour Ventures
Endeavour Ventures has bought Hug Hub’s commercial lines focused digital quote platform, Extranet Hub, Insurance Age can reveal.
Wakam receives PRA approval for new £500m GWP UK insurer
French insurance group Wakam has told brokers thinking of setting up their own managing general agents to consider it as a capacity partner after receiving regulatory approval for a new UK subsidiary.
Most read
- ‘Not right’: Biba CEO Trudgill reveals sad letter of small broker crushed by regulation
- Jensten wholesale division split sees MD Simon Taylor exit
- Biba 2024: Aviva not afraid of ‘tough’ conversations, but ‘categorially’ committed to broker PL, says MD Morris