ABI defends insurers on SME claims
Association responds to FCA review and says insurers “committed to delivering best possible claims service”.
The Association of British Insurers (ABI) has responded to a Financial Conduct Authority (FCA) report which hit out at poor claims service for SME businesses.
Hugh Savill, ABI's director of regulation, defended insurers and said: "Insurers are committed to delivering the best possible service to SMEs.
"This review finds no evidence of insurers looking to avoid paying claims, and focuses on claims over £5,000; most SME claims are under this amount and are handled in-house by insurers without the
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