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Polly heard a very interesting tale the other day about an ex-brickie whose house had suffered from ...

Polly heard a very interesting tale the other day about an ex-brickie whose house had suffered from subsidence. Allegedly, the insurer involved had not only underpinned his property for him, but had insisted on masonry reinforcement. This involved chipping out the old mortar and replacing it; however, the experts couldn't get the colour right and had left unsightly horizontal stripes round the house. The exasperated ex-brickie then offered to do it himself, if they'd give him £200. He mixed up

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End of Year Review 2025: Axa Retail’s Matt Field

Matt Field, intermediary director at Axa Retail, hails the insurer’s domestic violence proposition; keeps a keen eye on its NPS; and predicts new entrants to shake up the retail personal lines market, with a particular focus on data and technology.

End of Year Review 2025: Allianz Personal’s Graham Wright

Graham Wright, managing director – broker (interim) at Allianz Personal, acknowledges customers have benefited from the soft market, muses about whether consolidation has suppressed new entrants and keeps his cards close to his chest over the insurer’s plans for 2026.

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