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Shaping up for regulation.

At a pre-BIBA conference round table hosted by Professional Broking, regulation was the hot topic for discussion. Alex Broad reports.

File sharing.

A fully integrated claims system, allowing insurers, brokers and loss adjusters to easily access and track files, is the way to facilitate more efficient claims handling, says Sam Friend.

Part of the bigger picture.

Outsourcing claims management takes some of the heat out of the claims process, freeing brokers to concentrate on the front end of the business. Not getting tied down by minutiae can make for a more efficient service, finds Nicolle Farthing.

Incidents of arson jump 10%

The number of fires in business and public premises in 2001 increasedby 2.5% on the previous year - ...

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