E-commerce: CII group to assess how social media can review claims

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The New Generation Claims Group is comprised of eight individuals who have been nominated by senior management within the profession. It will present a report to the CII claims faculty board in March 2011 and look to implement successful techniques within their own companies.

Tony Emms, claims faculty chair at the CII, said: "An eventual implementation of the project could make brokers lives easier, they will be more informed and better able to advise customers. The availability of vital

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