The private motor fiasco
Insurers’ initiatives cost the industry over £5bn in extra losses and it must not happen again, says Tony Cornell
Once upon a time if you were involved in a motor accident, you advised your insurer and went to one or two local garages who prepared estimates. These were checked by an insurer’s motor engineer who gave the go ahead and the work was done and the bill less any excess was settled direct by the insurer.
The process seemed to work well; if anything went wrong, it was up to the customer who selected the garage to resolve it direct. No guarantees were given and the issue of a hire car was up to the
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