Profile: This time it’s personal

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Martin Oliver discusses his return to personal lines broking, the need to put customers at the heart of the business and what he thinks the Financial Conduct Authority may do next

Martin Oliver, CEO of the Allen & Allen Group, is a big fan of modern technology. He spends the first five minutes of the interview extolling the virtues of his iPhone, which he claims to use more than his computer – even for work. And when the merits of a certain insurance-related app come up, Oliver actually downloads it on the spot.

He is also very much a modern-day commuter, flying from Glasgow to London at the beginning of every working week, and back to Scotland to spend the weekends with

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