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Recently was the first time I’ve had to ‘play’ in the travel insurance arena and not a pleasant game it is either with, it seems to me, some new rules (not in the Chartered Insurance Institute’s syllabus) invented by travel players to avoid paying claims. My experience comes from my sister’s travel cancellation claim through her annual travel provider Esure (acting on behalf of First Assist Insurance with a claims bureau in Cardiff with representatives also from Cunningham Lindsay) which was

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