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In the 1980s, there was a severe outbreak of 'Estate Agents Syndrome' (EAS). This is the condition w...

In the 1980s, there was a severe outbreak of 'Estate Agents Syndrome' (EAS). This is the condition whereby financial institutions follow each other like lemmings, making moves that could end up altering the landscape of a market.

At the time, Lloyds TSB Bank started buying up small estate agents, mainly to tap into the housing market and secure distribution for its mortgage-related products. This move started a frenzy of activity from other financial institutions, such as banks, building

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End of Year Review 2025: Liiba’s Chris Croft

Chris Croft, the CEO of the London & International Insurance Brokers’ Association, describes the UK government’s financial services strategy as “depressingly insurer focused” and imagines an AI persona with a 1986 style perm in honour of footballer Charlie Nicholas.

End of Year Review 2025: Alps’ Michelle O’Reilly

Michelle O’Reilly, managing director at Alps, expresses disappointment that whilst some parts of the market have talked a good game on innovation and customer care, they have not followed through; and predicts 2026 could be the year the Financial Conduct Authority steps in with tougher measures on home insurance claim declinatures.

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