Insurance industry needs to improve reputation, says ABI chief
The insurance industry has a key role to play in helping UK consumers manage their financial commitments, but first it needs to improve its reputation, ABI director general Otto Thoresen will say today at the ABI Biennial conference.
His call comes on the day that ABI and KPMG publishes a survey of 57 insurance leaders, which highlights concerns about the new regulatory structure, the influence of the EU, and shows that reputation is seen as the industry’s biggest weakness.
The survey shows what executives think about the strengths of the industry and the impact of regulatory and economic pressures.
The findings showed that industry leaders think that the industry’s greatest strength is helping customers at their time of
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