Allianz: fraudulent claims 'stable'
Graham Gibson: Insurer to publish monthly key performance indicators
Allianz has made the surprising revelation that it had not witnessed a rise in fraudulent claims, despite widespread speculation that the recession would precipitate an industry-wide increase.
The announcement came as the insurer announced a claims customer charter in a bid to help brokers and policyholders monitor its performance.
Graham Gibson, director of claims at Allianz, said that the charter, which will be displayed on the insurer's website, would outline a number of promises in areas
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