Specialist carriers come top in broker satisfaction survey
"Old guard will have to adapt": Peter Joy
Brokers are increasingly turning to smaller, niche insurers and underwriting agencies as traditional composites fail to deliver the service brokers demand, according to an in-depth survey into insurer service levels.
Insurance 360 - the new industry insight unit established by Incisive Media, publisher of Insurance Age, Professional Broking and Post - conducted a study of commercial insurers' service to UK brokers and their clients.
Canvassing the opinions of 630 brokers, the study found that
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