Junction lands RAC deal

For the first time, Junction has integrated its own customer contact system externally so that calls can be taken by RAC's existing contact centre, rather than through Junction's in-house advisors.

Documentation fulfilment and pricing, along with other back-and middle-office processes are handled by Junction. The contract includes new business sales and renewals using Junction's systems throughout.

Saj Arshad, director of RAC membership said: "The RAC brand is recognised for its motoring expertise