Role reversal

Gemma Taylor sells personal lines insurance for Footman James.

When I was offered the chance to spend a day at Misys, the company that supplies the system I've been using every day since I joined Footman James five years ago, I was extremely interested to put some faces to the people who worked there.

On first arrival, I expected to see rows of programmers working in silence but the reality couldn't have been more different.

I arrived at Misys to find a much larger organisation than I'd

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