Thoughts on the fairness of FOS investigations

- "Surely the charges should relate to who is at fault? Hence, if a claim is upheld the insurer pays...

- "Surely the charges should relate to who is at fault? Hence, if a claim is upheld the insurer pays, if not upheld the complainant pays"

- "Charges should only be applied when a complaint is upheld even if the charge is more expensive as a result. Customers are now far more aware of the FOS and now complain directly over any aspect of the service, even when decisions are FSA-compliant"

- "Flawed - as customers could cynically manipulate this to their advantage"

- "Totally unfair. It is the

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: