Skip to main content

Customer experience case study: Wentworth Alexander

Sponsored by ?

This resource was paid for by a contributing third party.

Wentworth Alexander is a corporate and commercial broker who focuses on servicing a small number of large clients. The broker prides itself on providing a high level of service but outdated methods of paper files were keeping it from giving customers the digital experience they expect.

Management knew it was time to go paperless and modernise their processes. To address these challenges, Wentworth Alexander selected the #1 broker management platform Applied Epic® to build their business on.

Watch this video case study to learn how the broker uses Applied Epic and its suite of integrated cloud-based customer service products to better serve clients and free up more time to do what they do best.

Access the case study

Register for free access to hundreds of resources.

Already registered? Sign in here.

 

Your alert preferences

More related resources

Making tax digital for income tax: A guide to the new rules

The UK’s tax system is undergoing its biggest change in decades. Making Tax Digital is the government’s plan to move away from the traditional annual paper-based Self-Assessment towards a digital-first system. ARAG Law’s guide highlights how the new rules impact self-employed staff and landlords.

Enhancing efficiency in IBA processes for a leading insurance broker

A leading independent insurance distribution platform in the UK faced severe operational friction within its Insurance Broker Accounting and creditors processes. This case study shows how an intelligent automation platform enabled a leading broker to consolidate data and automate premium allocations.

Renters reforms: What this means for LEI policyholders

From 1 May 2026, the Renters’ Rights Act will significantly change how landlords manage tenancies, resolve disputes and protect their income. This content highlights the growing importance of LEI cover and how early legal advice can play a key role in resolving issues quickly.

Spring in our step: Legal protection

2026 has flown out of the blocks and ARAG has got some exciting projects underway that will really raise the profile of legal protection. Read this blog to find out how brokers, MGAs and insurer partners can deliver the best possible cover for clients.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: