Skip to main content

Digital technology adoption survey: Six key insights for brokers

Sponsored by ?

This resource was paid for by a contributing third party.

1,819 independent brokerages across the UK, Ireland, U.S., and Canada participated in the 6th Annual Applied Digital Broker Survey which focussed on a set of questions about broker technology use.

The responses provided the data to calculate a digital score for each broker taking the survey and identified baselines for technology adoption. The survey questions examined five core competencies of a digital broker, including management system capabilities, mobile, insurer connectivity, data analytics and cloud software.

Based on the survey results, this content shares six key insights about digital technology adoption within the broker market and the market forces driving change.

Access the research report

Register for free access to hundreds of resources.

Already registered? Sign in here.

 

Your alert preferences

More related resources

At ITC Barcelona, the biggest AI question was about brokers

Technology has changed almost every role in insurance but not equally. At ITC Barcelona, Holm Schimanski, tigerlab’s partner and chief AI officer, shared lessons from a live, multi-country broker management system rollout. This blog highlights the key takeaways from the session.

The architecture of scale: Why AI pilots fail in insurance

95% of enterprise generative AI pilots deliver no measurable P&L impact. The tools are not the problem - the foundation underneath them is. This blog highlights how brokers and MGAs can get AI ready by fundamentally changing how they handle data.

What brokers need from a broker management system in 2026

Despite the rise of insurtech, many established brokerages continue to use legacy systems or adopt new tools without properly integrating them. This blog sheds light on the specific challenges a Broker Management System needs to solve in 2026 and why the industry is ripe for transformation.

Summer risk guidance for commercial and personal lines clients

With summer on the way and warmer conditions ahead, what are the risks facing personal lines and commercial lines clients? Aviva’s summer risk guidance provides some top tips for brokers on how to support your clients when it comes to managing seasonal risks.

Big Interview: Dave Haynes, ARAG

At the beginning of 2024, ARAG acquired DAS UK, creating a combined UK business with GWP in the region of £220m. ARAG UK CEO Dave Haynes discusses the impact of the legal expenses insurer’s acquisition of DAS and how Labour’s legislative agenda is making its products more relevant than ever.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: