FOS complaints role deemed unfair
Voluntarily regulated brokers could be at a disadvantage if complaints regarding policies bought bef...
Voluntarily regulated brokers could be at a disadvantage if complaints regarding policies bought before regulation but raised subsequently are passed to the Financial Ombudsman Service.
The Treasury is consulting on who should deal with transitional complaints about General Insurance Standards Council members and is considering giving the FOS further jurisdiction.
Chris Arter, chairman of the regulatory working group of the British Insurance Brokers' Association, said: "If passed, GISC members
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