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CII reveals planned service disruptions

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The Chartered Insurance Institute has revealed that there will be disruptions to its membership and learning services while it transitions to a new customer and member relationship management system this month.

The transition will take a maximum of two weeks, and is scheduled to take place between 8 March to 19 March inclusive.

The CII’s customer service contact centre will also be unavailable for both telephone and email from 5pm on 9 March until 9am on 15 March.

Services timeline

From the 10 March until 14 March, the following services will be unavailable:

Membership services

Applying for or renewing Statements of Professional Standing Purchasing products including membership renewals

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