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Brokers warned over 'insistent clients'

against-the-grain

FCA guidance for pensions advisers could have relevance for those selling insurance

Compliance experts have urged the insurance broking industry to take recommendations about dealing with insistent clients on board, after the Financial Conduct Authority (FCA) published a reminder for pension advisers in June.

According to the FCA, pension advisers should document the advice they have given to clients who decide not to take the recommended course of action, so-called insistent clients, in order to show that they have made it clear to the client what they have said and what risks

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Interview: Gallagher’s Karen Greenhalgh

Karen Greenhalgh, head of broking and placement for the commercial division at Gallagher in the UK, details her route into insurance, being one of the very first recruits when the US giant entered the retail market, and following her recent promotion her vision for her new role at the consolidating behemoth.

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